Frequently Asked Questions

What Shipping Methods Are Available?

Currently the shipping methods available are Walter Genius, FedEx and DHL 

How Long Will it Take To Get My Package?

It’s according to your location and the location of the shop you have bought items from. Within Zambia it’s from One Hour to Three (03) days and outside Zambia it’s maximum of Five (05) days. 

How Do I Track My Order?

You can track your order using the tracking number under the shopping mall or the courier company tracking system.

How Do I Place an Order?

Open a buyer account, select the items you want to buy into the shopping basket and then proceed to checkout. We have a variety of secure payment options that include Visa or Mastercard and mobile money payments.

How Should I to Contact if I Have Any Queries?

If you have any queries contact us on +260 762 888 000 or write us an email on

Do I Need an Account to Place an Order?

Yes, you need to open an account. The account contains your phone number, your delivery address and linked payment options.