Fast Returning’s program to Assist the Buyer
Help a buyer with an item that hasn’t arrived
If a buyer doesn’t receive their item, they’re entitled to a refund or a replacement unless you can provide tracking information showing that it was delivered. When a buyer lets you know they’ve run into an issue, you should work with them to come to a solution that works for both of you.
Handle a return request
If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. If the item is damaged, faulty, or doesn’t match the listing description, they’re entitled for a refund or item replacement, and you’ll have to refund them or replace the item, even if you don’t offer returns.
If you accept a return from the buyer, they’ll need to send the item back to you before you issue a refund or send out a replacement. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. If they simply changed their mind or ordered the wrong item then the buyer pays for shipping.
Unable to resolve the buyer’s issue? Ask All1Zed Shopping Mall to step in
Ask All1Zed Shopping Mall to step in
If you and the buyer haven’t been able to come to an agreement after 3 business days, you can ask us to step in and resolve the issue. We’ll assess all the information and come to a decision. It’s important to remember that if you ask us to step in and we close the case in the buyer’s favor, you could receive a defect, which might affect your seller standards – so you should only ask us for help when you’ve exhausted all other options.
Appeal All1Zed Shopping Mall’s decision on a case
If you disagree with our decision after we’ve been asked to step in, you can ask us to take another look. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing there’s nothing wrong with the item. We’ll review your new information, and get back to you with our final decision, usually within 72 hours.
Tips for avoiding issues with buyers
Set up your return policy
When you sell on All1Zed Shopping Mall, you can save time managing your return requests by setting up rules that automatically accept returns, or issue immediate refunds. Automating your return process can not only save you time, but also help provide a great experience for your customers.
Avoid disputes with buyers
We want buyers to have a great experience in terms of Quality of Products, delivery time, delivering correct items and delivering undamaged items by sellers using standard packaging skills. We therefore urge all buyers to maintain this standard to avoid disputes with buyers.